FAQ’s

Veloriginal Frequently Asked Questions

WHAT IF THE ITEM YOU WANT IS NOT AVAILABLE IN THE SIZE I REQUIRE ON THE WEBSITE?

If the size you require is not available for selection at time of ordering, this generally means that we are temporarily out of stock. To check status on when new stock will be available, please feel free to contact us by email contact@veloriginal.com

HOW DO I RETURN AN ITEM?  DO YOU EXCHANGE?

Unfortunately we do not process exchanges but we no problem with a refund for any items returned within 14 days.
Just send back your return and we will process a refund to your original payment method.
If you want to re-order any replacements, do so online as a new order.
Follow the “Returns” link on the website and you’ll find all the return details you need as well as a form to download and send back for your refund.
Please ensure the items you are returning are unworn and any original tags attached

 

HOW DO VELORIGINAL MEN’S TEES FIT?

Our Men’s tees are a semi fitted design. The fabric weight is 180gsm. As there is no such thing as a “standard” size for tee shirts, best to consult our Size Guide on the product page to make sure you get the size you need. All Veloriginal tees are 100% cotton. They do shrink up to 5% (in length) after warm washing and drying so please bear that in mind.

 

HOW DO VELORIGINAL WOMEN’S TEES FIT?

Our women’s tees are a semi fitted design. The 100% cotton fabric weight is 120gsm. The body of this tee tapers in at the waist and back and out slightly at the hips. Please see the size guide on the product page.

DO YOU HAVE A SIZE GUIDE FOR YOUR T – SHIRTS

Yes, indeed we do! To view the size guide for an item, simply click on ‘Sizing Guide’ tab on each product page. Please note that sizings are always approximate and as with all manufacture, minor variations do occur within production batches. If in doubt, probably wise to go up a size for safety as our 100% cotton tees will shrink a little after washing.

PRODUCT CARE

Please ensure you follow the care instructions on each garment label.